GRAPHIC DESIGN SERVICES

 

Request Procedure

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

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Refund Policy

Any print media design project refunds may only be considered if the project never met production. Once the project has been printed or submitted for print to a printing company there will be no refunds. You may request a refund only in the event that you were unhappy with the product and never approved of the submission. A 20% fee will be charged to cover the cost of produced work and payment processing fees.

 

Change of Mind

For a Change of Mind refund request to be considered, it must be received by Dream Design Graphics within 15 days from the date of purchase. We do not require that you provide a reason for your request; however, your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Dream Design Graphics and are subject to approval.  All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration.  Change of mind refund requests are granted at our Sole Discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. When deciding to use a Dream Design Graphics service as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

 

Monthly Maintenance Package Policy

Dream Design Graphics monthly plans can be canceled at any time and refunds can be requested using the above procedure.  We will refund a pro-rated amount based upon the day of the month and how many hours of services have been used if you are on a monthly maintenance plan with a set amount of development hours per month. Monthly Search Engine Optimization plans can also be canceled at any time, but are not eligible for a refund if the digital services have already been rendered.

 

Reasons Not Eligible For Refund – Terms and Conditions

Dream Design Graphics reserves the right to refuse refund in the following events:

• If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, CSS development, PHP development, Wix designs, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.

• Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.

• Purchaser has attempted a chargeback and failed.

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*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.

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CUSTOM APPAREL SERVICES

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Request Procedure

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

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Returns Policy

There are no returns on custom print, embroidery, and promotional products orders. All sales are final. This includes, but is not limited to deposits on custom print, embroidery, or promotional product orders. 

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If you have purchased a branded piece of apparel the following policy is in effect:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The branded product must arrive back to us in this condition.

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To complete your return, we require a receipt or proof of purchase.

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All returned items are subject to our restocking policy.

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Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.

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Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dreamdesigngraphics.com

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Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They may be exchanged for a different size under the condition that we have the altered size in stock. Please email info@dreamdesigngraphics.com with any questions.

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Exchanges

We only replace branded apparel items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dreamdesigngraphics.com and a customer service representative will assist you.

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Shipping

To return your product, you should email info@dreamdesigngraphics.com and you will receive instructions as to where to ship your item. Any customer returning an item after confirmed delivery will be responsible for paying the return shipping costs.

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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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